We want to make this as worry free for you as possible. Some clients like to be present at the first cleaning to get familiar with their attendant. Others prefer to arrange entry before leaving for work and leave us to get the job done. Some clients prefer to leave a key in a lock box or a discreet location, while others arrange to have someone let us in. Whatever you choose we are here to make it easy for you.
Of course, you may give us a copy of your key. Because your security is of utmost importance we keep all residents key secured in a lock box, which your attendant MUST sign in and out at the time of your cleaning, and as an added measure all keys are inventoried daily to ensure their prompt return.
Because we understand how important your time is, we arrange for our attendants to arrive at your location at least ten (10) minutes prior to the schedule service time. In the event there is an emergency, or a transit issue, we will call you immediately to advise you of the changes. We will be happy to dispatch an alternate team member, adjust the time, reschedule, or cancel the service based on your time and preference at no additional cost to you.
Pets are like family and we want to ensure that they feel safe with us, just inform us during the booking of the size and amount of pets you have, that way we can make the necessary arrangements for your service. In addition, if there are any special request regarding your pet kindly let us know, we will ensure that your preferences are met.
You may pay by cash, check credit card, Pay Pal and Zelle. A valid credit card is required to be kept on file for every client.
Twenty-four (24) hours prior to your service your credit card is authorized for the estimated service, and this will show up on your credit card as a pending charge. Once your service has been completed and the charges assessed for accuracy, then your card is charged, and the pending charge will be reversed, the time of this varies depending on your bank’s practices.
It is not required however, if you want to express your appreciation for the exceptional service that your attendant has provide, then feel free to do so……industry standards range between 15-20%, or if you prefer you can tip in cash (if you will not be home, please be sure to leave a note for your attendant identifying the tip), or should you prefer to tip via credit card, just call the office and we will be sure to add it to your total bill, a service charge will be added.
We thoroughly inspect all services before we leave the premises however, on the rare occasion that a client is not completely satisfied, we have a 100% satisfaction guarantee policy. Give us a call within 24 hours of the service and we will come out and re-service to meet your needs, no questions asked.
No, we will provide all necessary supplies to perform each task, in an effort to prevent cross contamination we do recommend that you provide us with basic household cleaning equipment like a broom, mop, bucket, dustpan, trashcan liners, a step stool and a vacuum cleaner.
Absolutely, we want to partner with you to create the most pleasurable service experience. One way of doing that is by understanding your needs and preferences, this can all be done during our walkthrough and account set up. In addition, should you need to add or delete a preference we are simply a phone call away, your satisfaction is guaranteed.
No we do not require you to sign a contract, we will forward to you a Terms of Service / Credit Card Agreement when you schedule a service which you will be required to sign. It explains our policies and what you can expect.
To ensure this we recommend that you establish a cleaning schedule with us whether it be daily, weekly, bi-weekly or monthly, we make every effort to dispatch the attendant that knows your home and preference, in the event that we are not able to do so for any reason you will be notified in advance. In any event, because we keep a detail listing of your preferences and attendants all receive the same training, we are confident that you will receive the same exceptional service.
Yes, it is a hiring requirement..
We do except for Thanksgiving, Christmas, and New Year’s Day
We conduct a vigorous interviewing process, like what you would expect of a hotel that is hiring for its housekeeping team.
We hire for attitude and train for skills, this gives us the ability to hire employees that are a perfect fit for our company, rather than those who will bring solely experience and a certain skill set.
We want to make sure that the person that represents us in your home or establishment, has the utmost integrity, discipline, and professionalism and for that reason we complete a detailed background and reference check, including drug screening.
All team members are placed on a probation for the first ninety (90) days while they complete an onboarding, customer service and detailed standards training.
Upon completion of the required training the team member is then assigned to a supervisor or a senior team member for continued hands on training where there skills are assessed and measured for accuracy of standards, should they make the cut the team member is then able to service clients on their own under strict supervision.